Last updated 28 October 2026
1. Delivery
- We deliver within the UK. Deliveries to other destinations may be possible on request; please ask before requesting a quote.
- Delivery options, charges and estimated timescales are confirmed with your quote. We dispatch once your payment has cleared.
- Goods are your responsibility from delivery. Please check your parcel on arrival and tell us within 48 hours if anything is missing or damaged in transit.
- If your order has not arrived within the confirmed timescale, contact us and we will look into it.
2. Your right to cancel
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you can cancel an order placed at a distance within 14 days of the day you receive the goods, without giving a reason.
Exception for sealed goods: this right does not apply to sealed cosmetic or hygiene goods that are not suitable for return for health protection or hygiene reasons once they have been unsealed after delivery. Please do not open a product if you think you may want to cancel.
3. How to cancel and return
- Email [email protected] with your name, order details and a clear statement that you wish to cancel. You may use the model cancellation form in the Regulations, but you do not have to.
- Return the goods, unused and in their original sealed packaging, within 14 days of telling us. We will give you the return address.
- Unless the goods are faulty or not as described, you pay the cost of returning them. We recommend a tracked service and keeping proof of postage.
4. Refunds
We will refund the price you paid, including the standard delivery charge, within 14 days of receiving the goods back (or proof that you have sent them). We refund to the account you paid from. We may reduce the refund if the value of the goods has been reduced by handling beyond what is needed to check them.
5. Faulty or incorrect goods
Your statutory rights under the Consumer Rights Act 2015 are not affected. Goods must be of satisfactory quality, fit for purpose and as described. If goods are faulty, damaged or incorrect, contact us as soon as possible:
- within 30 days of delivery, you can reject the goods for a full refund;
- after 30 days, you are entitled to a repair or replacement, and if that is not possible or fails, a price reduction or refund.
We will pay reasonable return costs for faulty or incorrect goods.
6. Contact
Questions about delivery or returns: [email protected], 07494 481226 or 07749 816202. We aim to reply to all enquiries within 1 working day.